Bilingual Intake & Front Desk Coordinator

TSNE MissionWorks; New York (NY); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

PTO and holidays

Health insurance

Dental & Vision

FSAs

Pension plan

Job summary

TSNE/WJP seeks an Intake Specialist to work on-site at the Williamsburg Worker Center in New York City. The role supports a team of organizers and case managers, handling intake, reception, and referrals while maintaining member records and coordinating services.

The ideal candidate will be fluent in English and Spanish or French, with 2+ years of administrative experience and strong communication skills. This position offers a comprehensive benefits package and a dedicated work schedule at the

Qualifications

• Fluency in written and spoken English and either Spanish or French required.
• HS diploma or GED; 2+ years in administrative support; college degree a plus.
• Proficiency with Microsoft and Google applications and office equipment.
• Strong written and verbal communications in English and Spanish or French.
• Flexible schedule including occasional early mornings, evenings, and weekends.

Responsibilities

• Staffing the reception area and first point of contact for members and visitors.
• Conducting initial screening and intake for people seeking services.
• Maintaining member records in PowerBase; training staff on registration and membership.
• Establishing and managing a visitor triage system with other staff.
• Managing a daily outdoor line of visitors waiting for intake and services.
• Preparing and printing appointment tickets for Williamsburg Center and City Hall Deliverista Hub.
• Referring clients to appropriate services or providers; connecting with case management and trainings.
• Refer clients to partner agencies when needed.
• Identifying new referral sources and building partnerships for referrals.
• Checking and sorting mail and deliveries; assisting with event intake.
• Maintain supplies inventory and order as needed per purchasing process.
• Support outreach and follow-up with members and workers in classes or trainings.
• Assisting with case management by connecting members to providers and following up.
• Keeping records of calls, emails, and messages; producing reports as needed.
• Help creating flyers and materials to promote programs.
• Support other programmatic/administrative duties as needed.

Skills

English fluency

Spanish or French

Education

High school diploma or GED

Associates or Bachelors degree a plus

Tools

Microsoft Office

Google Workspace

Job description

TSNE/WJP seeks an Intake Specialist to work on-site at the Williamsburg Worker Center in New York City. The role supports a team of organizers and case managers, handling intake, reception, and referrals while maintaining member records and coordinating services.

The ideal candidate will be fluent in English and Spanish or French, with 2+ years of administrative experience and strong communication skills. This position offers a comprehensive benefits package and a dedicated work schedule at the