Bilingual Immigration Intake Specialist

Make the Road New York; New York (NY); Hybrid; USD 61,808 - 63,960; Full time

Benefits offered by this job

Generous vacation and sick days

Excellent health and dental coverage

Family leave policies

Job summary

Make the Road New York seeks an Immigration Intake Specialist to join our immigration team, focusing on managing referrals and providing resources to clients.

The ideal candidate will have experience in legal or customer-facing settings and Spanish proficiency. This role operates under a hybrid model, requiring 3 days in the office. The position offers competitive salary and benefits.

Qualifications

• 2 years of experience in a legal or customer-facing setting.
• Experience with diverse populations, especially immigrants and those facing domestic violence.
• Desire to work collaboratively.

Responsibilities

• Manage and review incoming referrals to the immigration team.
• Conduct preliminary consultations with potential clients.
• Troubleshoot inquiries and escalate complex questions.
• Help clients understand our services and practice areas.
• Maintain accurate records of client interactions.
• Schedule appointments with the immigration team.
• Enter client information in databases accurately.

Skills

Spanish language proficiency

Excellent communication skills

Strong organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Salesforce or similar case-management system

Job description

Make the Road New York seeks an Immigration Intake Specialist to join our immigration team, focusing on managing referrals and providing resources to clients.

The ideal candidate will have experience in legal or customer-facing settings and Spanish proficiency. This role operates under a hybrid model, requiring 3 days in the office. The position offers competitive salary and benefits.