Bilingual Intake Coordinator (Spanish) - Training Included

Legal Search Solutions, LLC; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Legal Search Solutions, LLC in West Palm Beach seeks an entry level Intake Coordinator- Level 1 who is bilingual in Spanish and English. This top plaintiff personal injury firm values service orientation and detail, and offers training.

As the first point of contact, you will handle calls, contact potential clients by phone, website, email, and US mail, gather intake information, and prepare paperwork in the case management system. This role provides growth opportunities in a supportive team.

Qualifications

• High school diploma or GED required.
• One or more years of experience in legal, medical or insurance claims field preferred.
• Experience using Microsoft Office Suite (Word, Excel, etc.) required.

Responsibilities

• Handle all incoming phone calls from potential clients, referral sources and other teams in the firm involving new potential cases.
• Contact all potential incoming clients via the firm’s website, email and US mail.
• Meet with all potential client walk-ins.
• Follow up with potential clients to schedule appointments/consultations.
• Prepare the potential client’s intake paperwork and input the information in our case management system.
• Ensure that every potential client and referral sources is accurately documented in our case management system in a timely fashion.
• Accurately transcribe intake memos.
• Accurately open new cases in a timely fashion.
• Ensure the Intake Coordinators, Paralegals and Attorneys have established contact with the potential client.
• Proofread documents and prepare correspondence.
• Conduct internet research, as needed.

Skills

Bilingual Spanish

Phone skills

Office skills

Listening skills

Empathetic & detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Legal Search Solutions, LLC in West Palm Beach seeks an entry level Intake Coordinator- Level 1 who is bilingual in Spanish and English. This top plaintiff personal injury firm values service orientation and detail, and offers training.

As the first point of contact, you will handle calls, contact potential clients by phone, website, email, and US mail, gather intake information, and prepare paperwork in the case management system. This role provides growth opportunities in a supportive team.