Bilingual Intake Coordinator - Deportation Defense Unit

Carecen; Los Angeles (CA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Supplemental insurance options

403(b) retirement savings plan

Paid time off

14 paid holidays annually

Job summary

CARECEN seeks a bilingual Administrative & Intake Assistant for the Deportation Defense Unit in Los Angeles, providing essential intake coordination, client contact, and administrative support. You will manage intake processes, review documents, and facilitate post-intake setup while guiding clients through our services.

This role requires English and Spanish fluency and a commitment to immigrants' rights. The position operates in a full-time, non-exempt capacity with some in-office work and

Qualifications

• Bilingual English/Spanish required for client communication.
• Excellent verbal, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with discretion.
• Experience with intake coordination and clerical tasks preferred.

Responsibilities

• Client Intake & Reception
• Answer phone, in-person, and email inquiries related to DDU services
• Pre-screen potential clients for DDU legal services
• Coordinate and schedule intake appointments
• Assist clients in completing intake forms and documentation
• Review intake forms for completeness
• Support post-intake case initiation and file setup
• Provide referrals for services not provided by DDU or CARECEN
• Ensure only authorized visitors access the office
• Other tasks assigned by a supervisor
• Administrative support including processing notices and mail
• Log, scan, distribute, and file immigration notices
• Maintain organized client files and case management data
• Cashier services and client fees
• Translate documents between Spanish and English

Skills

Bilingual English/Spanish

Excellent communication

Organizational skills

Customer service

Problem solving

Attention to detail

Independent work

Data entry

Education

College degree or equivalency

Tools

Microsoft Office

Excel

Case management software

Multi-line telephone system

Job description

CARECEN seeks a bilingual Administrative & Intake Assistant for the Deportation Defense Unit in Los Angeles, providing essential intake coordination, client contact, and administrative support. You will manage intake processes, review documents, and facilitate post-intake setup while guiding clients through our services.

This role requires English and Spanish fluency and a commitment to immigrants' rights. The position operates in a full-time, non-exempt capacity with some in-office work and