Bilingual Intake & Case Support Counselor

Opportunities Industrialization Center of Washingt; Yakima (WA); On-site; USD 28,337 - 36,974; Full time

Job summary

OIC of Washington is seeking a Support Services Counselor 1 in the Weatherization department. The role handles client intake, qualification screening, clerical support, scheduling, and case management under the supervision of the Program Manager.

You will answer phones, copy, mail, and support other program activities. Essential duties include intake to confirm eligibility, scheduling appointments, data entry, record reconciliation, document preparation, front desk support, and maintaining

Qualifications

• AA degree in social services or related field.
• Two years of intake or case management experience in social services.
• Or HS Diploma or GED with additional experience may be considered.

Responsibilities

• Provide client intake and qualification screening for programs.
• Schedule client intakes, auditor appointments, and contractor dates.
• Perform clerical duties; maintain internal procedures and records.
• Data entry, data quality checks, and document preparation.
• Front desk support; respond to calls and assist with mail.
• Maintain confidentiality and comply with policies and regulations.

Skills

Bilingual English/Spanish

Customer service

Data entry

Education

AA degree in social services

Tools

MS Office

Databases

Job description

OIC of Washington is seeking a Support Services Counselor 1 in the Weatherization department. The role handles client intake, qualification screening, clerical support, scheduling, and case management under the supervision of the Program Manager.

You will answer phones, copy, mail, and support other program activities. Essential duties include intake to confirm eligibility, scheduling appointments, data entry, record reconciliation, document preparation, front desk support, and maintaining