Bilingual Intake & Care Coordinator

Socket.dev; El Cajon (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Holidays & vacation

PSLF eligibility

Retirement plan

Health insurance

EAP

Job summary

McAlister Institute in San Diego is seeking an Intake Specialist to be a critical first point of contact for clients entering services. Reporting to the Program Manager, the role includes intake coordination, administrative support, and ensuring clients are guided into the appropriate level of care.

Ideal candidates are organized, compassionate, and knowledgeable about substance use services. The position is on-site, with requirements including minimum two years in administrative roles,

Qualifications

• Minimum of two years of administrative/clerical experience, preferably in a healthcare or social services setting.
• Bilingual English/Spanish preferred.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Compliance with all agency and contract requirements related to trainings, public health, certifications, and reporting.

Responsibilities

• Uphold and promote the mission, philosophy, values, and direction of McAlister Institute.
• Provide accurate, detailed information to all phone inquiries in a courteous manner.
• Conduct brief ASAM screenings by phone to assess the appropriate level of care.
• Offer referrals and warm hand-offs for individuals not meeting the program’s level of care criteria.
• Schedule intake appointments and manage intake calendar.
• Complete all intake documentation and paperwork accurately and on time.
• Collaborate with LPHA to communicate accurate clinical information face-to-face.
• Perform other duties as needed.

Job description

McAlister Institute in San Diego is seeking an Intake Specialist to be a critical first point of contact for clients entering services. Reporting to the Program Manager, the role includes intake coordination, administrative support, and ensuring clients are guided into the appropriate level of care.

Ideal candidates are organized, compassionate, and knowledgeable about substance use services. The position is on-site, with requirements including minimum two years in administrative roles,