Intake Specialist

Socket.dev; El Cajon (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Holidays & vacation

PSLF eligibility

Retirement plan

Health insurance

EAP

Job summary

McAlister Institute in San Diego is seeking an Intake Specialist to be a critical first point of contact for clients entering services. Reporting to the Program Manager, the role includes intake coordination, administrative support, and ensuring clients are guided into the appropriate level of care.

Ideal candidates are organized, compassionate, and knowledgeable about substance use services. The position is on-site, with requirements including minimum two years in administrative roles,

Qualifications

• Minimum of two years of administrative/clerical experience, preferably in a healthcare or social services setting.
• Bilingual English/Spanish preferred.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Compliance with all agency and contract requirements related to trainings, public health, certifications, and reporting.

Responsibilities

• Uphold and promote the mission, philosophy, values, and direction of McAlister Institute.
• Provide accurate, detailed information to all phone inquiries in a courteous manner.
• Conduct brief ASAM screenings by phone to assess the appropriate level of care.
• Offer referrals and warm hand-offs for individuals not meeting the program’s level of care criteria.
• Schedule intake appointments and manage intake calendar.
• Complete all intake documentation and paperwork accurately and on time.
• Collaborate with LPHA to communicate accurate clinical information face-to-face.
• Perform other duties as needed.

Job description

Description

Join McAlister Institute, a 49-year beacon in San Diego's Recovery Community.

The Intake Specialist is a critical first point of contact for clients entering services at our programs. Reporting directly to the Program Manager, this position provides intake coordination, administrative support, and ensure clients are guided into the appropriate level of care. The ideal candidate will be highly organized, compassionate, and knowledgeable about substance use services.

Benefits for YOU

• 13 paid annual holidays, including your birthday; 12 paid vacation days, paid sick leave
• Public Service Loan Forgiveness eligibility
• 403(b) Retirement Plan + up to 6% Employer Match
• Health Insurance available the first of the month following 30 days of employment (Sharp)
• EAP

Key Responsibilities

• Uphold and promote the mission, philosophy, values, and direction of McAlister Institute.
• Provide accurate, detailed information to all phone inquiries and courteous manner.
• Conduct brief ASAM screenings by phone to assess the appropriate level of care.
• Offer referrals and warm hand-offs for individuals not meeting the program’s level of care criteria.
• Schedule intake appointments and manage intake calendar.
• Complete all intake documentation and paperwork accurately and on time.
• Collaborate with LPHA to communicate accurate clinical information face-to-face.
• Perform other duties as needed.

Requirements

• Minium of two years of administrative/clerical experience, preferably in a healthcare or social services setting.
• Certified or Registered (CAADE, CADTP, or equivalent required).
• Bachelor's degree in human services field preferred.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Bilingual (English/Spanish) preferred.
• Compliance with all agency and contract requirements related to trainings, public health, certifications, and reporting.
• Ability to pass all pre-employment screening, including references, education verification, a criminal background check with at least one year clear of probation or parole, a drug test, and a negative TB test.
• Must have reliable transportation.
• On-site position.

Equal Opportunity Employer

McAlister Institute is committed to creating a diverse environment and we are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, any other non-job-related factors, and other characteristics protected by local, state, or federal anti-discrimination law covering employment.

Reasonable Accommodations

McAlister Institute is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the [e-mail]., for more information. Please include your name and position you are applying for.

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. McAlister Institute does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from McAlister Institute employment as we are subject to County of San Diego contractual hiring requirements). A pre-employment physical examination, and post-offer background check is required. Candidates must have at least one year clear of probation or parole, a drug test, and a negative TB test.

General Information & Considerations

Placement on the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications.

Current McAlister Institute employees may receive priority consideration for positions they meet essential qualifications.