Bilingual Insurance Retention & Sales Specialist

Gina-Gonzalez---State-Farm-Agent; South Elgin (IL); Vor Ort; USD 42.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Zusammenfassung

Gina Gonzalez State Farm in South Elgin, IL is seeking a bilingual Insurance Customer Retention & Sales Representative to support English- and Spanish-speaking customers. The role blends service with sales, handling policy changes, billing questions, renewals, and coverage inquiries.

You will build trusted relationships, identify customer needs, present Auto, Home, Renters, Life, and other insurance solutions, and work toward retention and sales goals while keeping accurate records and timely

Qualifikationen

• Fluent in English and Spanish.
• Willing to obtain required insurance licenses.
• Customer service and sales experience preferred.

Aufgaben

• Deliver exceptional service to English- and Spanish-speaking customers.
• Assist with policy changes, billing questions, renewals, and coverage inquiries.
• Conduct proactive customer outreach and policy reviews.
• Resolve concerns with patience, empathy, and professionalism.
• Build trusted relationships that strengthen customer loyalty and retention.
• Maintain accurate records and ensure timely follow-up.

Kenntnisse

Bilingual EN/ES

Customer service

Communication skills

Sales mindset

Jobbeschreibung

Gina Gonzalez State Farm in South Elgin, IL is seeking a bilingual Insurance Customer Retention & Sales Representative to support English- and Spanish-speaking customers. The role blends service with sales, handling policy changes, billing questions, renewals, and coverage inquiries.

You will build trusted relationships, identify customer needs, present Auto, Home, Renters, Life, and other insurance solutions, and work toward retention and sales goals while keeping accurate records and timely