Bilingual Insurance Customer Success Specialist

Debramillerinsurance; Los Angeles (CA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Flexible schedule

On-Job-Training

Professional Development Assistance

Opportunity for advancement

Hybrid work schedule

Training & development support

Job summary

Debra Miller - State Farm Agent in Los Angeles is seeking a Customer Management Specialist licensed in California Property & Casualty. The role emphasizes service, accuracy, and proactive communication to support a growing client base.

You will manage the existing book, resolve billing and coverage issues, and collaborate with the team to boost retention and satisfaction. Hybrid schedule and training opportunities are available.

Qualifications

• Licensed in Property & Casualty in California.
• 1 year of insurance or customer service experience preferred.
• Attention to detail and proactive ownership.
• Bilingual Spanish is required.
• Team player with strong communication and follow-through.

Responsibilities

• Manage and support existing book of business.
• Contact clients regarding past-due payments, cancellations, and coverage updates.
• Maintain accurate and up-to-date policy and customer records.
• Resolve billing or coverage issues; communicate clearly via phone, text, and email.
• Collaborate with the team to improve retention and client experience.

Skills

Spanish proficiency

Customer service

Education

California Property & Casualty License

Job description

Benefits:

• Professional Development Assistance
• On-Job-Training
• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave

Job Overview
We’re a top-tier State Farm agency located in the heart of Los Angeles, and we’re proud to serve our community with knowledge, heart, and hustle. Led by Debra Miller and managed by Michelle Appezzato, our team is known for providing unmatched service with a personal touch.

We’re currently looking for a Customer Management Specialist—someone who is licensed in Property & Casualty insurance and thrives in a supportive, detail-focused, service-driven role.

Duties

• Proactively manage and support our existing book of business
• Contact clients regarding past-due payments, cancellations, and coverage updates
• Maintain accurate and up-to-date policy and customer records
• Resolve billing or coverage issues quickly and efficiently
• Communicate clearly and kindly with clients via phone, text, and email
• Collaborate with the team to improve retention and client experience

Qualifications

• Bilingual or multilingual proficiency, particularly in Spanish (Required)
• Active California Property & Casualty License (Required)
• At least 1 year of insurance or customer service experience preferred
• Strong attention to detail – you’ll be catching and fixing the little things
• Initiative and accountability – you’re not afraid to take ownership
• A comfort with stepping outside your comfort zone when necessary
• Team player with excellent communication and follow-through
• Sales experience is advantageous but not mandatory.

What We Offer:

• Competitive hourly or salaried pay (DOE) + performance incentives
• Paid time off & holidays
• Training & development support
• Positive, team-first culture
• Opportunities for growth within the agency
• Opportunity for a hybrid work schedule

To Apply:

Submit your resume and a brief note about why you’re a good fit. Qualified applicants will be contacted within 3–5 business days.