Bilingual Insurance Customer Service Specialist

TPIS; San Juan (PR); On-site; USD 15,000 - 21,000; Full time

Job summary

TPIS in San Juan, Puerto Rico, is seeking a bilingual Customer Service Representative for an insurance client. You will handle inquiries in English and Spanish, provide product information, and strive to deliver a positive customer experience.

The role requires a high school diploma, strong communication skills, and the ability to work independently or in a team. On-site, hybrid, or remote work arrangements are to be confirmed, with a pay rate of $13.00 per hour.

Qualifications

• High school diploma or equivalent.
• Fully bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Basic computer skills and familiarity with customer service systems.
• Preferred: prior customer service experience.
• Experience in the insurance industry is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in English and Spanish.
• Provide general information on insurance products, policies, and services.
• Document interactions and update records in the client systems.
• Follow up on requests to ensure timely resolution.
• Maintain accurate records and protect confidential information.
• Deliver professional, courteous customer service.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Job description

TPIS in San Juan, Puerto Rico, is seeking a bilingual Customer Service Representative for an insurance client. You will handle inquiries in English and Spanish, provide product information, and strive to deliver a positive customer experience.

The role requires a high school diploma, strong communication skills, and the ability to work independently or in a team. On-site, hybrid, or remote work arrangements are to be confirmed, with a pay rate of $13.00 per hour.