Bilingual Insurance Customer Service Rep

Crespo Insurance Agency LLC; Pennsauken Township (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

PTO

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Paid Holidays

401k Plan

Paid Sick Leave

Job summary

Crespo Insurance Agency LLC in New Jersey is seeking an Insurance Customer Service Representative to support clients and the sales team with day-to-day service, policy assistance, and relationship management. This role requires fluent Spanish, strong customer service and communication skills, and the ability to work with hands-on leadership in a collaborative, growth‑oriented environment.

Base salary is $27,319 with commission; year-end total $30,000–$45,000, and a Monday–Friday schedule with

Qualifications

• Fluent in Spanish is required.
• Strong customer service and communication skills mandatory.
• Organizational skills and reliability are essential.

Responsibilities

• Answer client inquiries by phone, email, and in person.
• Assist with quotes, policy changes, payments, and service requests.
• Schedule appointments and manage calendars.
• Maintain accurate client records and documentation.
• Review audits and policy details.
• Support team members to ensure excellent client service.

Skills

Spanish language

Customer service

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Crespo Insurance Agency LLC is a well-established independent insurance agency founded 15 years ago. What started as a small service-driven operation has grown into a respected agency with a strong book of business and consistent growth. We serve a diverse portfolio of personal and commercial lines clients across New Jersey and are licensed in New York, Pennsylvania, Delaware, and Florida. Our success is driven by strong client retention and hands-on leadership. Employees love our leadership's open-door policy and our team's overall positive culture.

We are seeking an Insurance Customer Service Representative to support our clients and sales team through day-to-day service, policy assistance, and relationship management. This role is ideal for someone who enjoys helping people and working in a collaborative environment.

• Base salary of $27,319 per year plus commission and bonus incentives, year-end total $30,000-$45,000
• Monday through Friday schedule
• Hands-on training and career growth opportunities
• Bonus opportunities and warm leads provided

If you’re looking to build a stable career in insurance with room to grow into a producer role,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Bonus Opportunities
• Warm Leads Provided
• Paid Holidays
• 401k Plan
• Paid Sick Leave

Responsibilities

• Answer client inquiries by phone, email, and in person
• Assist with quotes, policy changes, payments, and service requests
• Schedule appointments and manage calendars
• Maintain accurate client records and documentation
• Review audits and policy details
• Support team members to ensure excellent client service

Requirements

• Fluent in Spanish required
• High school diploma or GED
• Strong customer service and communication skills
• Organized with solid time management abilities
• Basic computer skills and familiarity with Microsoft Office