Bilingual Insurance Customer Relations Specialist

Troy Coulter - State Farm Agent; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Performance bonus

Competitive salary

Flexible schedule

>Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Troy Coulter - State Farm Agent is seeking a Customer Relations Representative to join the team in Louisville. You will craft exceptional customer experiences, resolve inquiries, and collaborate with agency staff to support local community members.

The role emphasizes bilingual Spanish proficiency, attention to detail, and a commitment to service while contributing to agency growth and client satisfaction.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem Solving

Customer Service

Stress Management

Bilingual Spanish

Job description

Troy Coulter - State Farm Agent is seeking a Customer Relations Representative to join the team in Louisville. You will craft exceptional customer experiences, resolve inquiries, and collaborate with agency staff to support local community members.

The role emphasizes bilingual Spanish proficiency, attention to detail, and a commitment to service while contributing to agency growth and client satisfaction.