Customer Service Representative - State Farm Agent Team Member

Nicole Page - State Farm Agent; Chicago (IL); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Job summary

Nicole Page State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences in a busy office in Chicago, IL. You will handle inquiries, schedule follow-ups, and coordinate with the team to meet community needs.

The role emphasizes service, empathy, and growth opportunities in a State Farm agency environment. The position offers part-time hours with benefits including PTO and advancement potential, and requires strong communication and a customer-first

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with agency team.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service regarding insurance options, changes, and billing.
• Educate customers about options using a needs-based review process.
• Communicate clearly to meet customer needs and support business growth.

Skills

Customer service

Customer relations

Communication skills

Problem solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Part Time Chicago - IL

• 401(k)
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative with Nicole Page State Farm you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Requirements

• Prefer already licensed Property and Casualty team member or able to obtain within 30 days of job offer

Compensation: $18.50 - $23.00 per hour

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Old Irving .
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none