Bilingual Insurance CSR — Client Care & Growth

A Maxie Insurance- Farmers Agency; Spring (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

A Maxie Insurance- Farmers Agency in Spring, TX is seeking a full-time, bilingual Spanish-speaking Customer Service Representative to assist current clients and prospects. You will handle policy changes, answer questions, and assist with payments and referrals while delivering excellent service.

The role emphasizes learning, growth, and a proactive, customer-focused approach within a supportive team environment.

Qualifications

• Property & Casualty license is required (must be able to obtain).
• Willingness to learn, intuitive, resourceful, coachable.
• Ability to multi-task, follow-through, and follow-up.
• Excellent communication/interpersonal skills.
• Strong spelling and grammar.
• Previous sales/marketing/telemarketing experience.

Responsibilities

• Provide customers with information about new products and services.
• Process policy change requests.
• Take premium payments from customers.
• Ask customers for referrals and explain referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Understand underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provide ongoing support to insurance clients as needed.

Skills

Communication

Multitasking

Follow-up

Problem solving

Sales experience

Spelling & Grammar

Customer service

Education

Property & Casualty license

Job description

A Maxie Insurance- Farmers Agency in Spring, TX is seeking a full-time, bilingual Spanish-speaking Customer Service Representative to assist current clients and prospects. You will handle policy changes, answer questions, and assist with payments and referrals while delivering excellent service.

The role emphasizes learning, growth, and a proactive, customer-focused approach within a supportive team environment.