Bilingual Insurance CSR - English & Spanish

The Juris Agency; Emporia (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Health Insurance

Hands on Training

Job summary

The Juris Agency in Kansas is seeking a bilingual Customer Service Representative to join a leading Farmers Insurance agency. You will engage customers, explain policies, and resolve inquiries to make insurance easier and less stressful.

Responsibilities include handling calls and in-person visits, maintaining accurate records, and strengthening customer relationships while working with agents for a smooth experience. Fluency in English and Spanish is required.

Qualifications

• Bilingual in English and Spanish.

Responsibilities

• Serve as a primary point of contact for customers by phone, email, and in person.
• Build genuine, long-term relationships with our customers — not just process transactions.
• Answer questions about policies, coverage, billing, claims, and account changes.
• Assist customers with policy changes, certificates, ID cards, payments, and other service needs.
• Review customer needs and identify opportunities to improve their coverage when appropriate.
• Communicate insurance information clearly and confidently in both English and Spanish.
• Follow up with customers and make sure issues get resolved.
• Work closely with agents and other team members to provide a seamless customer experience.
• Document customer interactions accurately and keep client information organized.
• Help resolve problems with patience, professionalism, and a “let’s figure it out” attitude.
• Learn our agency's systems, processes, products, and standards — and become someone our customers can rely on.
• Support the team wherever needed. We believe great teams pitch in, and no one is above helping get something done.

Skills

Bilingual in English and Spanish

Education

High school diploma or equivalent

Job description

The Juris Agency in Kansas is seeking a bilingual Customer Service Representative to join a leading Farmers Insurance agency. You will engage customers, explain policies, and resolve inquiries to make insurance easier and less stressful.

Responsibilities include handling calls and in-person visits, maintaining accurate records, and strengthening customer relationships while working with agents for a smooth experience. Fluency in English and Spanish is required.