Bilingual Insurance Advisor & Service Specialist

CPM INSURANCE SOLUTIONS AND SERVICES; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Career Growth Opportunities

Weekends OffMon-Fri Schedule

Job summary

CPM Insurance Solutions and Services in Frederick, MD is seeking a bilingual Insurance Sales & Service Representative who values connecting with people and helping them navigate life's uncertainties. You will bridge language gaps for Spanish-speaking clients and deliver the same high standard of service.

The role focuses on explaining policy options, reviewing existing coverage, handling changes and billing questions with empathy, and keeping accurate client records.

Qualifications

• Fluency in English and Spanish, written and spoken.
• Maryland Property and Casualty Producer license (active).
• One year of experience in an insurance agency or customer service role.
• Proficiency with standard office software and agency management systems.
• Clear, approachable communication style that helps people feel at ease.

Responsibilities

• Connect with prospective clients to explain policy options and help them find coverage.
• Review existing policies with clients to ensure they feel confident and protected.
• Assist policyholders with changes, billing questions, or claims guidance with empathy and clarity.
• Manage daily workflow, including following up on quotes and keeping client records up to date.
• Support the Frederick office by delivering consistent, high-quality service to visitors and callers.
• Stay updated on product changes to share accurate information with the community.

Skills

Bilingual English/Spanish

Customer service

Clear communication

Education

Maryland Property and Casualty Producer license

Tools

Agency management systems

Office software suites

Job description

CPM Insurance Solutions and Services in Frederick, MD is seeking a bilingual Insurance Sales & Service Representative who values connecting with people and helping them navigate life's uncertainties. You will bridge language gaps for Spanish-speaking clients and deliver the same high standard of service.

The role focuses on explaining policy options, reviewing existing coverage, handling changes and billing questions with empathy, and keeping accurate client records.