Bilingual Insurance Account Specialist (English/Spanish)

Durand Insurance & Financial Services; Silver Spring (MD); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Zusammenfassung

State Farm Agent Team Member in Silver Spring seeks a bilingual Account Representative to provide exceptional service, answer questions, process changes, and identify opportunities to cross-sell State Farm products. You will be the main contact for customers, helping them protect what matters most.

The role emphasizes relationship building, accuracy, and compliance, with training, advancement opportunities, and a competitive salary from $45k to $65k as stated.

Qualifikationen

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Aufgaben

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Kenntnisse

Bilingual EN/ES

Jobbeschreibung

State Farm Agent Team Member in Silver Spring seeks a bilingual Account Representative to provide exceptional service, answer questions, process changes, and identify opportunities to cross-sell State Farm products. You will be the main contact for customers, helping them protect what matters most.

The role emphasizes relationship building, accuracy, and compliance, with training, advancement opportunities, and a competitive salary from $45k to $65k as stated.