Bilingual Installer Parts Lead & Delivery Coordinator

O'Reilly Automotive Stores, Inc.; Racine (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

FSA option

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist who serves professional customers through the installer counter and leads the delivery team to ensure accurate, timely orders. Bilingual candidates are encouraged to apply and will support front and backroom operations as needed.

The role requires a strong mechanical background, solid communication, and hands-on automotive repair knowledge. ASE certification is preferred to verify expertise.

Qualifications

• Required: Strong background in mechanics.
• Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics background

Communication skills

Hands-on automotive repairs

Bilingual Spanish

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist who serves professional customers through the installer counter and leads the delivery team to ensure accurate, timely orders. Bilingual candidates are encouraged to apply and will support front and backroom operations as needed.

The role requires a strong mechanical background, solid communication, and hands-on automotive repair knowledge. ASE certification is preferred to verify expertise.