Bilingual Inside Sales Specialist (English + Vietnamese)

M.T. Trading Corp; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

M.T. Trading Corp in Houston, TX seeks an Inside Sales Representative to grow our customer base and support clients via phone and digital channels.

The role emphasizes bilingual communication in English and Vietnamese, high-volume outbound outreach, and tailored product solutions to meet client needs. You will onboard new customers, maintain accounts, assist with orders and payments, and collaborate with teammates to identify sales opportunities in a fast-paced wholesale environment.

Qualifications

• Fluent in English and Vietnamese
• Proven experience in call center or customer support
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems
• Multilingual abilities desirable for serving diverse clients
• Experience in sales or client services with outbound calling or customer problem-solving

Responsibilities

• Make outbound calls, emails, and use digital channels to promote products and services.
• Onboard new customers and guide them through account setup.
• Manage customer accounts, provide ongoing support, and resolve inquiries.
• Oversee payment collection and resolve billing discrepancies with clients.
• Support the sales pipeline from inquiries to order placement.
• Maintain accurate records of interactions and sales activities.
• Assist with order processing and follow-up to ensure client satisfaction.
• Provide professional correspondence, reports, and documentation to clients.
• Collaborate with teammates to identify sales opportunities and tailor solutions.

Job description

M.T. Trading Corp in Houston, TX seeks an Inside Sales Representative to grow our customer base and support clients via phone and digital channels.

The role emphasizes bilingual communication in English and Vietnamese, high-volume outbound outreach, and tailored product solutions to meet client needs. You will onboard new customers, maintain accounts, assist with orders and payments, and collaborate with teammates to identify sales opportunities in a fast-paced wholesale environment.