Bilingual Inside Sales Representative

M.T. Trading Corp; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

M.T. Trading Corp in Houston, TX seeks an Inside Sales Representative to grow our customer base and support clients via phone and digital channels.

The role emphasizes bilingual communication in English and Vietnamese, high-volume outbound outreach, and tailored product solutions to meet client needs. You will onboard new customers, maintain accounts, assist with orders and payments, and collaborate with teammates to identify sales opportunities in a fast-paced wholesale environment.

Qualifications

• Fluent in English and Vietnamese
• Proven experience in call center or customer support
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM systems
• Multilingual abilities desirable for serving diverse clients
• Experience in sales or client services with outbound calling or customer problem-solving

Responsibilities

• Make outbound calls, emails, and use digital channels to promote products and services.
• Onboard new customers and guide them through account setup.
• Manage customer accounts, provide ongoing support, and resolve inquiries.
• Oversee payment collection and resolve billing discrepancies with clients.
• Support the sales pipeline from inquiries to order placement.
• Maintain accurate records of interactions and sales activities.
• Assist with order processing and follow-up to ensure client satisfaction.
• Provide professional correspondence, reports, and documentation to clients.
• Collaborate with teammates to identify sales opportunities and tailor solutions.

Job description

Founded in 1988 by Mr. Long Lee, M.T. Trading has grown into a premier Asian food wholesaler serving the Greater Houston area. With decades of experience in the food industry, we provide a wide selection of frozen and dry goods sourced from around the world, with a specialized focus on authentic Asian cuisine.

Our success is built on the strong relationships we have developed with our customers, partners, and vendors. As our company continues to grow, we are looking for motivated team members who share our commitment to quality, customer service, and building lasting relationships.

Join M.T. Trading and become part of a growing company with deep roots in the Houston community and a passion for connecting customers with quality Asian food products.

Overview

Join our dynamic team as an Inside Sales Representative and become part of our customer engagement and sales growth! In this energetic role, you will connect with clients via phone and digital channels, providing exceptional support and tailored solutions to meet their needs. Your enthusiasm, communication skills, and technical proficiency will drive success as you foster strong client relationships and contribute to our company’s expansion. This paid position offers an exciting opportunity to develop your sales expertise while delivering outstanding customer service in a fast-paced environment.

Duties

• Language Requirement: Must speak fluently in both English and Vietnamese.
• Engage with prospective and existing clients through outbound calls, emails, and digital communication platforms to promote products and services.
• Engage prospective clients by delivering personalized, value-driven introductory pitches.
• Onboard new customers by seamlessly guiding them through the account creation and registration process.
• Manage customer accounts by providing continuous support, answering inquiries, and tracking satisfaction.
• Oversee payment collection, resolving any billing issues or discrepancies directly with the client.
• Facilitate the sales pipeline by actively guiding clients from product inquiries to successful order placement.
• Maintain accurate records of client interactions, data entry, and sales activities using Microsoft Office tools and CRM systems.
• Assist customers with order processing, payment handling, and follow-up to ensure complete satisfaction.
• Support client communication efforts by preparing professional correspondence, reports, and documentation.
• Collaborate with team members to identify sales opportunities, analyze customer needs, and develop tailored solutions.
• Uphold excellent phone etiquette, active listening skills, and organizational practices to enhance the customer experience.Requirements
• Proven experience in call center environments or customer support roles with strong phone communication skills.
• Multilingual abilities are highly desirable to serve diverse client bases effectively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.
• Excellent written and verbal communication skills in English and Vietnamese
• Demonstrated organizational skills with attention to detail for data entry and record keeping.
• Experience in sales or client services roles involving outbound calling or customer problem-solving.
• Ability to handle cash transactions accurately when required; familiarity with cash handling procedures is advantageous.
• Strong analysis skills to assess customer needs and recommend appropriate solutions while maintaining professionalism.
• Embark on a rewarding career where your communication talents shine! We’re committed to supporting your growth through ongoing training and a vibrant team environment dedicated to excellence in customer service and sales success.