Bilingual Inside Sales & Front Desk Coordinator

Fence Direct Inc; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Job summary

Fence Direct Inc in Orlando, FL is seeking a high-energy Inside Sales Representative to manage the front office and be the first contact for homeowners, contractors, and commercial clients. You will convert inbound inquiries, handle phone and walk-in leads, and pursue new business during downtime.

The role requires bilingual English/Spanish fluency, strong math and measurement skills, and proficiency with common office software and CRM systems.

Qualifications

• Experience: Minimum of 2 years in a strong sales environment; home improvement or building trades is a plus.
• Must be 100% fluent in English and Spanish with professional vocabulary and grammar.
• Strong mathematical skills for estimating fencing materials and perimeters.
• Ability to read a tape measure precisely and explain dimensions to customers.
• Proficient with standard office software and customer databases; quick to learn estimation systems.
• Self-motivated hunter mentality; proactive outbound calling when front desk is quiet.

Responsibilities

• Front Office Lead Management: greet walk-in customers and handle calls with a consultative approach.
• Proactive Outbound Sales: follow up on quotes, re-engage past clients, and reach out to contractors.
• Accurate Estimating & Estimation Support: compute material measurements and pricing for fencing jobs.
• Data Management: log customer info, track pipeline, and process orders in company systems.

Skills

Bilingual English/Spanish

Sales experience

Math skills

Tape measure reading

Computer literacy

Lead management

Self-motivation

Tools

CRM software

Office software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off

Location: Orlando, FL
Schedule: Monday through Friday, 7:00 AM to 4:00 PM (Includes a 1-hour break). No weekends.
Position Type: Full-Time (On-site)
Benefits: Retirement Plan & Uncapped Performance Commissions (activated after a 90-day probationary period).

Position Overview

We are a premier fencing company in Orlando specializing in high-quality, American-made products, including Homeland Vinyl and Antebellum Aluminum. We are seeking a high-energy, fully bilingual (English/Spanish) Inside Sales Representative to manage our front office and act as the first point of contact for our valued homeowners, contractors, and commercial clients.

This is not a passive reception role. You will be responsible for driving revenue by converting inbound inquiries, managing phone and walk-in leads, and proactively pursuing new business during operational downtime.

Core Job Responsibilities

• Front Office Lead Management: Greet walk-in customers and handle incoming phone calls with a welcoming, consultative, and empathetic approach.
• Proactive Outbound Sales: Maximize downtime by consistently following up on open quotes, re-engaging past clients, and cold-reaching out to local residential/commercial contractors.
• Accurate Estimating & Estimation Support: Calculate exact material measurements and pricing for custom fencing jobs. You will guide clients through the structural differences between premium materials and lower-quality alternatives.
• Data Management: Utilize company software to accurately log customer information, track sales pipelines, and process orders.

Required Qualifications & Skills

• Experience: Minimum of 2 years of proven success in a strong sales environment (experience in home improvement, construction materials, or building trades is a major plus).
• Bilingual Fluency: 100% fluent in both English and Spanish. You must possess impeccable professional vocabulary, syntax, and grammar in both verbal and written communication for both languages.
• Advanced Practical Mathematics: Must possess exceptionally strong math skills. This includes the seamless calculation of addition, subtraction, multiplication, division, decimals, fractions, inches, and feet to accurately estimate fencing perimeters and materials.
• Technical Measurements: Must know exactly how to read a standard tape measure down to the fraction and be capable of explaining these physical dimensions to customers in both languages.
• Computer Literacy: Fully proficient in standard office software, email, and customer databases, with the ability to quickly master proprietary estimation systems.
• Work Ethic & Self-Motivation: A true "hunter" mentality. When the front desk is quiet, you are naturally driven to keep yourself busy making outbound dials, organizing leads, and hunting for new contractor partnerships.

What Success Looks Like

• 0 to 90 Days: Master our product catalog, learn our pricing matrix, and establish a fluid front-desk workflow.
• Post-Probation: Transition into an active commission earner by hitting monthly sales goals and building a personal book of recurring contractor clients.