Bilingual Information Specialist - Community Resources

Mohr Talent; Miami (FL); Hybrid; USD 20,000 - 29,000; Full time

Job summary

MOHR Talent is seeking a new Bilingual Information Specialist to support older adults and their caregivers in South Florida. You will connect callers with public and private resources and follow up on referrals in a compassionate, HIPAA-compliant call center environment.

This hybrid Miami, FL role is 3 days onsite and 2 days remote, with a pay rate of $18.00 per hour on a long-term contract-to-hire basis. We value bilingual English/Spanish or English/Creole candidates, strong written English,

Qualifications

• Bachelor's degree in a human services field, or an Associate's degree + 2 years in information & referral or related work.
• Crisis intervention/de-escalation skills.
• Comfortable with calling older adults on the phone with empathy.
• Proficient in Microsoft Office and database systems.
• Ability to work independently and as part of a team.

Responsibilities

• Field incoming calls to identify caller needs and determine appropriate information or referrals.
• Document information activity and case notes in the agency's database.
• Research and provide unbiased information on community resources and long-term care service options.
• Advise callers on how to access services and benefits, including fee-for-service options.
• Prepare and mail information packets and applicable forms.
• Conduct three-way calls or transfers to connect callers directly with relevant agencies.
• Follow up on referrals with callers and/or agencies to confirm status and provide further assistance.
• Maintain and update the electronic community resource database for accuracy.
• Comply with HIPAA and client confidentiality standards.
• Participate in community outreach events as needed.
• Support the organization's disaster/emergency response efforts as assigned.

Skills

Crisis intervention/de-escalation

Bilingual English/Spanish

Bilingual English/Creole

Empathy with older adults

Microsoft Office proficiency

Typing 35 WPM

Strong written English

Team player

Education

Bachelor's degree in a human services field, or an Associate's degree in a human services field + 2 years of experience in information & referral

Tools

Microsoft Office Suite

Database systems

Job description

MOHR Talent is seeking a new Bilingual Information Specialist to support older adults and their caregivers in South Florida. You will connect callers with public and private resources and follow up on referrals in a compassionate, HIPAA-compliant call center environment.

This hybrid Miami, FL role is 3 days onsite and 2 days remote, with a pay rate of $18.00 per hour on a long-term contract-to-hire basis. We value bilingual English/Spanish or English/Creole candidates, strong written English,