Bilingual Information Specialist (Human Services)

Mohr Talent; Miami (FL); Hybrid; USD 20,000 - 29,000; Full time

Job summary

MOHR Talent is seeking a new Bilingual Information Specialist to support older adults and their caregivers in South Florida. You will connect callers with public and private resources and follow up on referrals in a compassionate, HIPAA-compliant call center environment.

This hybrid Miami, FL role is 3 days onsite and 2 days remote, with a pay rate of $18.00 per hour on a long-term contract-to-hire basis. We value bilingual English/Spanish or English/Creole candidates, strong written English,

Qualifications

• Bachelor's degree in a human services field, or an Associate's degree + 2 years in information & referral or related work.
• Crisis intervention/de-escalation skills.
• Comfortable with calling older adults on the phone with empathy.
• Proficient in Microsoft Office and database systems.
• Ability to work independently and as part of a team.

Responsibilities

• Field incoming calls to identify caller needs and determine appropriate information or referrals.
• Document information activity and case notes in the agency's database.
• Research and provide unbiased information on community resources and long-term care service options.
• Advise callers on how to access services and benefits, including fee-for-service options.
• Prepare and mail information packets and applicable forms.
• Conduct three-way calls or transfers to connect callers directly with relevant agencies.
• Follow up on referrals with callers and/or agencies to confirm status and provide further assistance.
• Maintain and update the electronic community resource database for accuracy.
• Comply with HIPAA and client confidentiality standards.
• Participate in community outreach events as needed.
• Support the organization's disaster/emergency response efforts as assigned.

Skills

Crisis intervention/de-escalation

Bilingual English/Spanish

Bilingual English/Creole

Empathy with older adults

Microsoft Office proficiency

Typing 35 WPM

Strong written English

Team player

Education

Bachelor's degree in a human services field, or an Associate's degree in a human services field + 2 years of experience in information & referral

Tools

Microsoft Office Suite

Database systems

Job description

Bilingual Information Specialist (Human Services)

Miami, Florida Contract To Hire $0 / Per Hour

Job Description

Location: Miami, FL (Hybrid — 3 days onsite / 2 days remote) |Pay Rate: $18.00/hr
Long-term contract - hire assignment via MOHR Enterprises, LLC.

Position Overview
Our client, a nonprofit human services organization serving older adults in South Florida, is seeking Bilingual Information Specialists to join their call center team. This role connects callers (primarily older adults and their caregivers) with public and private community resources, and follows up on all referrals made.

What You'll Do

• Field incoming calls to identify caller needs and determine appropriate information or referrals
• Document all information activity, statistics, and case notes in the agency's database
• Research and provide unbiased information on community resources and long-term care service options
• Advise callers on how to access services and benefits, including fee-for-service options
• Prepare and mail information packets and applicable forms
• Conduct three-way calls or transfers to connect callers directly with relevant agencies
• Follow up on referrals with callers and/or agencies to confirm status and provide further assistance
• Maintain and update the electronic community resource database for accuracy
• Comply with HIPAA and client confidentiality standards
• Participate in community outreach events as needed
• Support the organization's disaster/emergency response efforts as assigned

Requirements

• Bachelor's degree in a human services field, or an Associate's degree in a human services field + 2 years of experience in information & referral, case management, call center, or social services work
• Crisis intervention/de-escalation skills
• Comfortable working with older adults over the phone with patience and empathy
• Proficient in Microsoft Office (Word, Excel, Outlook) and database systems
• Ability to work independently and as part of a team

Bilingual Information Specialist (Human Services)

Location: Miami, FL (Hybrid — 3 days onsite / 2 days remote) |Pay Rate: $18.00/hr
Long-term contract - hire assignment via MOHR Enterprises, LLC.

Position Overview
Our client, a nonprofit human services organization serving older adults in South Florida, is seeking Bilingual Information Specialists to join their call center team. This role connects callers (primarily older adults and their caregivers) with public and private community resources, and follows up on all referrals made.

What You'll Do

• Field incoming calls to identify caller needs and determine appropriate information or referrals
• Document all information activity, statistics, and case notes in the agency's database
• Research and provide unbiased information on community resources and long-term care service options
• Advise callers on how to access services and benefits, including fee-for-service options
• Prepare and mail information packets and applicable forms
• Conduct three-way calls or transfers to connect callers directly with relevant agencies
• Follow up on referrals with callers and/or agencies to confirm status and provide further assistance
• Maintain and update the electronic community resource database for accuracy
• Comply with HIPAA and client confidentiality standards
• Participate in community outreach events as needed
• Support the organization's disaster/emergency response efforts as assigned

Requirements

• Bachelor's degree in a human services field, or an Associate's degree in a human services field + 2 years of experience in information & referral, case management, call center, or social services work
• Bilingual English/Spanish or English/Creole preferred
• Crisis intervention/de-escalation skills
• Comfortable working with older adults over the phone with patience and empathy
• Proficient in Microsoft Office (Word, Excel, Outlook) and database systems
• Minimum 35 WPM typing speed; strong written English skills
• Ability to work independently and as part of a team

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]
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Job Summary

Published: 8/17/2026

Type: Contract To Hire

Location: Miami, Florida

Category: Customer Service / Call Center

At MOHR Talent, your progress is our passion. We are a national, minority-owned firm committed to empowering diverse talent. Our team provides personalized, growth-driven solutions whether you are looking for a new career move or eager to drive your enterprise further.

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5775 Waterford District Dr, Suite #190 ,
Miami, FL 33126