Bilingual Inbound Patient Access Specialist

Neighborhood Outreach Access To Health; Phoenix (AZ); On-site; USD 21,000 - 33,000; Full time

Job summary

Neighborhood Outreach Access to Health (NOAH) seeks an Inbound Patient Services Representative to be the first contact for patient registrations, scheduling, and inquiries. You will verify patient identity, coordinate with multiple NOAH services, and support HIPAA-compliant workflows in a busy contact center.

You will assist with insurance verification, referrals, and education on NOAH resources and MyChart access.

Qualifications

• Must read, write and speak English.
• Typing skills with accuracy.
• Experience in appointment scheduling and referrals including pre-authorizations.
• Medical terminology knowledge required.
• Proficient with Microsoft Office Suite.
• Bilingual in Spanish preferred.

Responsibilities

• Serve as the first point of contact for patients contacting the NOAH Patient Contact Center by answering inbound calls and responding to voicemail, email, work queues, online form, and other approved inbound channels; complete patient follow-up activities as needed.
• Provide professional, compassionate, and timely support by assessing the patient's needs, navigating the appropriate workflow, and working to resolve inquiries during the first interaction whenever possible.
• Verify patient identity and complete new patient registrations, demographic updates, insurance updates, and other required documentation accurately in the EMR.
• Schedule, reschedule, cancel, and update appointments across NOAH service lines, following approved scheduling guidelines and patient access workflows.
• Assist with insurance verification, referral-related scheduling needs, in-network transfers, and authorization related workflows to support accurate scheduling and reduce delays in care.
• Educate patients on available NOAH services, MyChart access, and health education programs when relevant to the patient's needs.
• Identify, de-escalate, document, and escalate urgent or complex patient concerns according to protocols while maintaining HIPAA compliance.
• Meet department KPIs and adhere to procedures, privacy, security, and organizational standards.

Skills

English language

Typing

Multitask across systems

Appointment scheduling

Medical terminology

MS Office

Education

High school diploma or GED

1 year contact center experience

Bilingual in Spanish

HIPAA/Privacy Practices knowledge

Tools

Microsoft Office

Job description

Neighborhood Outreach Access to Health (NOAH) seeks an Inbound Patient Services Representative to be the first contact for patient registrations, scheduling, and inquiries. You will verify patient identity, coordinate with multiple NOAH services, and support HIPAA-compliant workflows in a busy contact center.

You will assist with insurance verification, referrals, and education on NOAH resources and MyChart access.