Bilingual Inbound Customer Service Specialist – Debt Solutions

AON PLC; Alpharetta (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Paid holidays

Paid time off

Job summary

Aon Integramark is seeking a Customer Service Specialist in a hybrid role at the Alpharetta, GA office. You will handle inbound calls, initiate benefits, and resolve inquiries with strong problem-solving and listening skills. A college degree or equivalent experience is required; bilingual Spanish-English is highly preferred.

The role offers a comprehensive benefits package and a welcoming, inclusive team culture. The salary range for U.S.

Qualifications

• College degree or equivalent work experience required.
• Bilingual Spanish-English is highly preferred.

Responsibilities

• Provide excellent customer service for inbound calls based on client parameters.
• Initiate benefits and process benefit-related transactions; handle cancellation requests.
• Identify and respond with solutions and/or alternatives to customers.
• Engage in active listening, confirm information, and defuse situations as needed.
• Document inquiries and actions taken to resolve issues clearly.

Skills

Customer service

Active listening

Problem solving

Communication

Spanish-English bilingual

Education

College degree or equivalent

Job description

Aon Integramark is seeking a Customer Service Specialist in a hybrid role at the Alpharetta, GA office. You will handle inbound calls, initiate benefits, and resolve inquiries with strong problem-solving and listening skills. A college degree or equivalent experience is required; bilingual Spanish-English is highly preferred.

The role offers a comprehensive benefits package and a welcoming, inclusive team culture. The salary range for U.S.