Bilingual Inbound Customer Engagement Specialist

Grupo Ferré Rangel; Guaynabo, Northern (PR, KY); Hybrid; USD 26,000 - 42,000; Full time

Job summary

Grupo Ferré Rangel in Puerto Rico seeks a bilingual customer service representative to guide customers, process service orders, and resolve issues. The role emphasizes empathy, accuracy, and strong communication in English and Spanish.

Candidates should have at least 60 college credits and one year of customer service experience, with proficiency in MS Office. The position offers a fast-paced environment and opportunities to grow within a long-standing, multi-generational company.

Qualifications

• 60 college credits or more, equivalent to 2 years of university-level studies.
• Minimum of one year in customer service.

Responsibilities

• Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
• Guide customers on products, services, and pricing; respond to related inquiries.
• Apply customer service skills to identify needs and resolve issues.
• Collect and input customer information into the system.
• Document interactions and agreements with customers.
• Review and confirm agreements made with the customer at the end of each interaction.
• Ensure customer satisfaction in alignment with service standards.
• Use and care for assigned resources such as workstations, computers, and headsets responsibly.
• Maintain ethical conduct and confidentiality regarding the project, operations, and databases.
• Follow project policies and quality assurance procedures.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.

Skills

Empathy

Problem solving

Communication

Bilingual EN/ES

MS Office

Data entry

Education

60 college credits or more

Tools

MS Office

Job description

Grupo Ferré Rangel in Puerto Rico seeks a bilingual customer service representative to guide customers, process service orders, and resolve issues. The role emphasizes empathy, accuracy, and strong communication in English and Spanish.

Candidates should have at least 60 college credits and one year of customer service experience, with proficiency in MS Office. The position offers a fast-paced environment and opportunities to grow within a long-standing, multi-generational company.