Remote Bilingual Customer Service Associate

Firstsource Healthcare; Mayagüez (PR); On-site; USD 19,000 - 22,000; Full time

Job summary

Firstsource Healthcare is seeking a Customer Service Representative to join our remote-enabled team in Mayaguez, Puerto Rico. You will handle outbound calls, document interactions, and ensure timely, accurate data entry while meeting quality and regulatory standards.

We require a high school diploma or GED, at least one year in a call center, and strong English/Spanish communication, typing speed, and the ability to multitask and adapt to schedule changes.

Qualifications

• High School diploma or GED required.
• 1 year of call center experience required.
• Healthcare claims experience a plus.
• Strong reading, basic math, and typing skills.

Responsibilities

• Make outbound calls and follow campaigns as directed.
• Document all customer interactions in the host system.
• Adhere to scheduled shifts to ensure coverage.
• Follow regulatory and privacy guidelines, safeguarding PHI.
• Ability to multitask and adapt to change.

Skills

Call Center Experience

Typing

Multitasking

Reading & Understanding

Education

High School diploma or GED

Job description

Firstsource Healthcare is seeking a Customer Service Representative to join our remote-enabled team in Mayaguez, Puerto Rico. You will handle outbound calls, document interactions, and ensure timely, accurate data entry while meeting quality and regulatory standards.

We require a high school diploma or GED, at least one year in a call center, and strong English/Spanish communication, typing speed, and the ability to multitask and adapt to schedule changes.