Bilingual Customer Engagement Pro II

Grupo Ferré Rangel; Ceiba (PR); On-site; USD 26,000 - 34,000; Full time

Job summary

Grupo Ferré Rangel is seeking a Customer Engagement Rep II to handle inbound calls, guide customers on products and pricing, and document interactions in the system from its Ceiba location.

The role requires bilingual English/Spanish communication, at least 60 college credits, and a minimum of one year in customer service, with the ability to work in a fast-paced environment and flexible hours.

Qualifications

• 60 college credits or more, equivalent to 2 years or more of university-level studies.
• Minimum of one (1) year in customer service.
• Bilingual (English and Spanish) written and verbal.

Responsibilities

• Receive inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
• Guide customers on products, services, and pricing; respond to related inquiries.
• Apply customer service skills to identify needs and resolve issues.
• Collect and input customer information into the system.
• Document interactions and agreements with customers.
• Review and confirm agreements made with the customer at the end of each interaction.
• Ensure customer satisfaction in alignment with service standards.

Skills

Empathy

Customer service

Organizational skills

Bilingual English/Spanish

MS Office

Communication

Education

60 college credits

Tools

MS Office

Job description

Grupo Ferré Rangel is seeking a Customer Engagement Rep II to handle inbound calls, guide customers on products and pricing, and document interactions in the system from its Ceiba location.

The role requires bilingual English/Spanish communication, at least 60 college credits, and a minimum of one year in customer service, with the ability to work in a fast-paced environment and flexible hours.