Bilingual Staffing Implementation Lead

New Eclipse Branding; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Eclipse Advantage seeks an Implementation Manager to lead nationwide staffing program launches, transitions, and stabilizations. You will guide cross-functional teams, manage executive client relationships, and ensure go-live readiness with a focus on operational excellence.

Ideal candidates have 5+ years in staffing/implementation, strong PM and leadership skills, and bilingual Spanish capabilities. Travel up to 65% is required as projects span multiple sites across the US.

Qualifications

• Bachelor’s degree in Business, Operations, Human Resources, Project Management, or related field preferred.
• 5+ years of staffing, workforce solutions, operations, implementation, project management, or consulting experience.
• 3+ years of leadership experience managing people and cross-functional teams.
• Proven experience leading large-scale, multi-site, or complex client implementations.
• Bilingual in Spanish required.
• Strong executive presence with exceptional written, verbal, and presentation skills.
• Experience working directly with clients in highly visible, customer-facing environments.

Responsibilities

• Serve as the primary client-facing implementation lead throughout the project lifecycle.
• Build trusted relationships with client executives, operational leaders, HR partners, and site leadership.
• Facilitate executive steering meetings, implementation reviews, and go-live readiness discussions.
• Develop and deliver professional presentations, project updates, executive summaries, and business reviews.
• Provide strategic recommendations and consultative guidance regarding workforce transitions, recruiting strategies, and operational readiness.
• Represent the organization during client meetings, prospect discussions, and sales presentations as a subject matter expert.
• Lead multiple complex implementation projects simultaneously from contract execution through stabilization.
• Develop detailed project plans, timelines, risk assessments, communication plans, and implementation playbooks.
• Coordinate activities across Operations, Recruiting, HR, Payroll, Billing, IT, Safety, and Training.
• Establish project governance, milestones, success metrics, and reporting structures.
• Identify implementation risks and proactively develop mitigation strategies to remove barriers and ensure a successful go-live.
• Drive issue resolution and escalation management while maintaining project momentum.
• Ensure program stability before project close by confirming client-specific operational processes are in place and executed consistently, OSMs are fully trained and performing effectively, operational KPIs are achieved, and the program is ready for long-term success before formal implementation completion.
• Lead workforce transitions from incumbent staffing providers while minimizing operational disruption.
• Develop site-specific recruiting and onboarding strategies based on labor market conditions.
• Ensure all operational, payroll, billing, technology, reporting, and compliance requirements are established before go-live.
• Conduct market analyses to determine recruiting strategies, compensation positioning, and labor availability.
• Support site launch activities and provide hands-on leadership during critical implementation phases.
• Directly manage Implementation Specialists, Project Coordinators, or other implementation resources.
• Provide coaching, development, performance management, and succession planning for team members.
• Establish clear expectations, accountability measures, and professional development plans.
• Lead project teams and influence cross-functional stakeholders without direct reporting relationships.
• Foster a culture of operational excellence, collaboration, innovation, and continuous improvement.
• Partner with Sales and Business Development teams during prospect evaluations and solution design discussions.
• Participate in client presentations, site visits, discovery meetings, and implementation planning sessions.
• Conduct operational assessments and implementation readiness reviews for prospective clients.
• Support proposal development, transition planning, and implementation cost modeling.
• Develop and enhance implementation methodologies, tools, templates, and best practices.
• Lead post-implementation reviews and lessons-learned sessions.
• Identify opportunities to improve scalability, consistency, client experience, and operational efficiency.
• Contribute to enterprise-wide implementation standards and governance.
• Bilingual Spanish is required.

Skills

Leadership

Client facing

Project management

Communication

Spanish language

PowerPoint

Excel

Travel readiness

Education

Bachelor's degree in Business/Operations/HR/PM

Tools

PowerPoint

Excel

Word

Teams

Job description

Eclipse Advantage seeks an Implementation Manager to lead nationwide staffing program launches, transitions, and stabilizations. You will guide cross-functional teams, manage executive client relationships, and ensure go-live readiness with a focus on operational excellence.

Ideal candidates have 5+ years in staffing/implementation, strong PM and leadership skills, and bilingual Spanish capabilities. Travel up to 65% is required as projects span multiple sites across the US.