Bilingual Implementation Analyst – English/Spanish

MaintainX; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

401(k) enrollment

Take what you need PTO

Job summary

MaintainX, a leading AI-powered maintenance and asset management platform, seeks an Implementation Analyst in Raleigh, NC. You will guide mid-market customers through deployments, structure data migrations, and deliver product training to ensure successful onboarding.

You’ll work bilingual in English and Spanish, collaborating with stakeholders to translate maintenance processes into efficient workflows while maintaining high customer satisfaction.

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering.
• Fluent in English and Spanish, with the ability to communicate in both languages in a business setting.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and formulas.

Responsibilities

• Lead mid-market customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to maximize value from the product.
• Lead meetings with client stakeholders and deliver formal training to end-users.
• Provide knowledge transfer to internal team members during onboarding.
• Track and communicate client issues and proactively troubleshoot problems.
• Participate in multiple accounts, deadlines, and milestones.

Skills

Bilingual English & Spanish

Software implementation experience

Excellent communication

Time management

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

MaintainX, a leading AI-powered maintenance and asset management platform, seeks an Implementation Analyst in Raleigh, NC. You will guide mid-market customers through deployments, structure data migrations, and deliver product training to ensure successful onboarding.

You’ll work bilingual in English and Spanish, collaborating with stakeholders to translate maintenance processes into efficient workflows while maintaining high customer satisfaction.