Bilingual Implementation Analyst (EN/ES) - Onboarding & Data

MaintainX (An Autodesk Company); Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity opportunities

Health, dental, and vision coverage

401(k) enrollment

Job summary

MaintainX is seeking a bilingual Implementation Analyst to support customer implementations by configuring the platform, managing data migrations, gathering requirements, and troubleshooting onboarding issues. You will collaborate with customers and internal teams to ensure successful deployments and drive platform adoption.

Ideal candidates will have 1+ years in software implementation or onboarding, fluency in English and Spanish, and a background in manufacturing/industrial spaces.

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering.
• Fluent in both English and Spanish, with the ability to communicate in both languages in a business setting.
• BEng degree or equivalent.
• Experience in manufacturing and/or industrial space.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.

Responsibilities

• Lead mid-market customers through successful implementations.
• Own implementation tasks such as data structuring and data migration and product training.
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders and deliver formal training to end-users.
• Provide knowledge transfer to internal team members throughout onboarding.
• Track and communicate client issues and proactively troubleshoot and resolve problems.

Skills

Bilingual English/Spanish

Customer onboarding

Data migration

Requirements gathering

Training delivery

Education

BEng degree or equivalent

Tools

Microsoft Excel

Job description

MaintainX is seeking a bilingual Implementation Analyst to support customer implementations by configuring the platform, managing data migrations, gathering requirements, and troubleshooting onboarding issues. You will collaborate with customers and internal teams to ensure successful deployments and drive platform adoption.

Ideal candidates will have 1+ years in software implementation or onboarding, fluency in English and Spanish, and a background in manufacturing/industrial spaces.