Bilingual Hybrid-Remote Customer Engagement Specialist

Flint Hills Resources; Green Bay (WI); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Georgia-Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.

This role involves handling a large volume of inbound interactions, troubleshooting, and representing our product portfolio. It requires strong communication skills and a customer-centric mindset in a fast-paced environment.

Qualifications

• High school diploma or higher.
• 3+ years of customer service experience.
• Experience with Microsoft Office products.

Responsibilities

• Answer inbound customer calls and other interactions in a prompt and professional manner.
• Actively listen to customer concerns, understand their needs and provide resolution.
• Provide accurate information about products, services, policies, and procedures.
• Process orders, complaints, returns, and other transactions as required.
• Upsell or cross-sell products and services when appropriate.
• Provide assistance to customers regarding product usage or troubleshooting.
• Maintain detailed customer records within the Salesforce CRM system.

Skills

Customer service

Microsoft Office

CRM tools

Education

High school diploma

Tools

Salesforce

Job description

Georgia-Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.

This role involves handling a large volume of inbound interactions, troubleshooting, and representing our product portfolio. It requires strong communication skills and a customer-centric mindset in a fast-paced environment.