Bilingual HR Support Specialist

VIVA USA Inc; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

VIVA USA Inc. is seeking a customer support oriented HR Services professional to manage multi-channel inquiries with accuracy and care. You will collaborate with HR groups worldwide to resolve requests and nurture positive customer relationships.

The role emphasizes excellent communication in English and Spanish, proficiency with HR systems (Workday, Zendesk, Salesforce), and the ability to handle high volumes with speed and accuracy. Flexibility for seasonal overtime may be required.

Qualifications

• Bachelor's degree preferred; business-related field.
• HR experience helpful; Workday or Zendesk a plus.
• Proficiency with MS Office; Excel emphasized.
• Fluency in English required; Spanish also valuable.

Responsibilities

• Solve customer inquiries via multiple channels with timely, accurate replies.
• Collaborate with HR teams worldwide to drive to resolution.
• Identify at-risk relationships and escalate with compassion.
• Capture feedback and drive improvements in service quality.
• Meet or exceed schedule adherence and reliability standards.

Skills

Organizational skills

Tech proficiency

Stakeholder management

HR programs knowledge

Education

Bachelor's degree

Tools

Workday

Zendesk

Salesforce

Job description

VIVA USA Inc. is seeking a customer support oriented HR Services professional to manage multi-channel inquiries with accuracy and care. You will collaborate with HR groups worldwide to resolve requests and nurture positive customer relationships.

The role emphasizes excellent communication in English and Spanish, proficiency with HR systems (Workday, Zendesk, Salesforce), and the ability to handle high volumes with speed and accuracy. Flexibility for seasonal overtime may be required.