Bilingual Client Care Specialist - English/Spanish

Visa; Miami (FL); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Education assistance

Commuter assistance

Employee stock purchase program

Job summary

Visa is seeking a bilingual Customer Care professional in Miami to support clients worldwide on a hybrid schedule. You will respond to inquiries, update cardholder data, and ensure high-quality service aligned with KPIs.

The role includes training, competitive benefits, 401(k) with company match, paid time off, and strong opportunities for career progression within Visa's 24x7 operations.

Qualifications

• High school diploma or equivalent required.
• Fluency in English and Spanish (written and spoken).
• 1+ year of call center or customer service experience preferred.

Responsibilities

• Demonstrate consistent, and reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
• Meet KPIs and other existing potential new KPIs as deemed necessary by the business.
• Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectations.
• Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call.
• Multi-task across several computer programs to respond to customer inquiries; utilize tools to support, action, and document questions and needs.
• Accurately update and maintain cardholder data in appropriate databases.

Skills

Bilingual English/Spanish

Customer service

Strong communication

Education

High school diploma or equivalent

Job description

Visa is seeking a bilingual Customer Care professional in Miami to support clients worldwide on a hybrid schedule. You will respond to inquiries, update cardholder data, and ensure high-quality service aligned with KPIs.

The role includes training, competitive benefits, 401(k) with company match, paid time off, and strong opportunities for career progression within Visa's 24x7 operations.