Bilingual HR Support Center Agent

Ryder System, Inc.; Charlotte Amalie (United States Virgin Islands); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Job summary

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries through daily inbound calls and chats. The role emphasizes clear communication, documentation in the case management system, and escalation when deeper knowledge is required.

Strong organizational skills and attention to detail are essential, with opportunities to contribute to knowledge base improvements and special HR projects within a collaborative team environment.

Qualifications

• High school diploma or GED is required.
• Associate degree in HR or related field is preferred.
• 1 year+ in case management systems (e.g., ServiceNow; Salesforce) is preferred.
• 1 year+ in HR, Call Center, or related field is preferred.

Responsibilities

• Triage and resolve employee inquiries via inbound calls and chats.
• Document inquiries in the case management system (e.g., ServiceNow).
• Escalate complex questions to Functional Specialists when needed.
• Suggest process improvements with supervisor and team.
• Participate in special projects as needed.

Skills

Communication skills

Active listening

Adaptable communication

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

ServiceNow

Salesforce

Job description

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries through daily inbound calls and chats. The role emphasizes clear communication, documentation in the case management system, and escalation when deeper knowledge is required.

Strong organizational skills and attention to detail are essential, with opportunities to contribute to knowledge base improvements and special HR projects within a collaborative team environment.