Bilingual HR Contact Center Specialist

Ryder System, Inc.; Denver (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via inbound calls and chats, documenting cases in ServiceNow and escalating when needed. You will contribute to the knowledge base and support HR-related processes.

The role emphasizes strong communication, organizational skills, and attention to detail; Spanish bilingual is preferred. Work hours are 10:30–7pm CST, with hourly pay between $19 and $20.

Qualifications

• H.S. Diploma/GED, Required
• Associate's Degree in HR or related field, Preferred
• 1 year or more in Case management system(s) (e.g., ServiceNow; Salesforce, etc.), Preferred
• 1 year or more in HR, Call Center, or related field, Preferred

Responsibilities

• Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials.
• Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
• Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
• Notify the appropriate team member when updates to the knowledgebase are needed
• Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
• Suggest methods to update, simplify, or enhance processes, procedures, and technologies
• Participate in special projects as needed
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Self-motivated

Detail oriented

Education

High School Diploma or GED

Associate's degree in HR or related field

Tools

ServiceNow

Salesforce

Job description

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via inbound calls and chats, documenting cases in ServiceNow and escalating when needed. You will contribute to the knowledge base and support HR-related processes.

The role emphasizes strong communication, organizational skills, and attention to detail; Spanish bilingual is preferred. Work hours are 10:30–7pm CST, with hourly pay between $19 and $20.