Bilingual HR Contact Center Specialist

Ryder System, Inc.; Springfield (IL); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. The role emphasizes clear communication, effective listening, and accurate documentation in ServiceNow.

Responsibilities include routing questions to Functional Specialists, updating the knowledgebase, and contributing to process improvements. Strong interpersonal skills are required; bilingual Spanish preferred.

Qualifications

• H.S. Diploma/GED required.
• 1 year+ in Case management systems (e.g., ServiceNow; Salesforce).
• 1 year+ in HR, Call Center, or related field preferred.
• Associate's Degree in HR or related field preferred.

Responsibilities

• Resolve employee inquiries using contact center procedures and knowledge bases.
• Document inquiries in the case management system (ServiceNow).
• Escalate to Functional Specialists when deeper knowledge is needed.
• Notify updates to the knowledgebase and share improvements with the team.
• Identify recurring issues and suggest process or training improvements.
• Participate in special projects as needed.

Skills

Verbal & written communication

Adaptability

Active listening

Customer empathy

Team collaboration

Education

H.S. Diploma/GED

Associate's Degree in HR or related

Case management systems experience

HR or Call Center experience

Tools

ServiceNow

Salesforce

Job description

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. The role emphasizes clear communication, effective listening, and accurate documentation in ServiceNow.

Responsibilities include routing questions to Functional Specialists, updating the knowledgebase, and contributing to process improvements. Strong interpersonal skills are required; bilingual Spanish preferred.