Bilingual Housing Navigator - Help Families Secure Homes

Community Action Organization; Hillsboro (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Action Organization in Hillsboro, OR is seeking a Housing Navigator to support the Emergency Rent program. This bilingual role focuses on moving families from housing instability to self-sufficiency by coordinating housing, utility, and support services with sensitivity to cultural needs.

You will build trusted relationships, advocate for clients, and manage payment processes, documentation, and referrals. A committed, organized professional with strong communication is essential.

Qualifications

• High School Diploma or GED plus 1 year social services experience; maintain case files and coordinate services.
• Bilingual in English and Arabic, Farsi, or Spanish (spoken and written) required.
• Experience with low-income populations and collaborating with the housing industry.
• Excellent interpersonal and written/oral communication.
• Highly organized, efficient, with strong workload planning.
• Basic knowledge of word processing and spreadsheet software.
• Reliable transportation and valid driver's license with insurance.
• Complete UNITE US and MMIS training within 30 days.

Responsibilities

• Manage a client caseload, providing comprehensive case management services to facilitate housing stability.
• Develop trust-based supportive professional relationships using person-centered, culturally responsive, and trauma-informed approaches.
• Conduct prevention assessments and develop individualized housing plans, including referrals for additional services.
• Meet with low-income households to facilitate applications for housing and utility assistance.
• Assist households in acquiring necessary documentation and mitigating issues related to utility arrears, eviction notices, and eviction court agreements.
• Explain and review lease agreements with participants, empowering them to advocate for themselves.
• Establish and manage financial assistance plans, ensuring thorough documentation of program eligibility and compliance with all funder and program guidelines.
• Oversee all payment processes for participants, collaborating with utility companies and landlords from initial setup through program completion.
• Timely and accurate data entry in compliance with established workflows and funder requirements (UNITE US and MMIS).
• Develop and maintain relationships with public and private sector landlords to secure permanent housing opportunities for low-income households.
• Network with other housing and service providers in the region to streamline services.
• Maintain current information on housing opportunities, community resources, and applicable Fair Housing and Landlord/Tenant laws.

Skills

Bilingual English/Arabic/Spanish

Word processing

Spreadsheets

Education

High School Diploma/GED

Job description

Community Action Organization in Hillsboro, OR is seeking a Housing Navigator to support the Emergency Rent program. This bilingual role focuses on moving families from housing instability to self-sufficiency by coordinating housing, utility, and support services with sensitivity to cultural needs.

You will build trusted relationships, advocate for clients, and manage payment processes, documentation, and referrals. A committed, organized professional with strong communication is essential.