Bilingual Housing Choice Voucher Support Specialist

Housing-Authority-of-the-City-of-El-Pas; El Paso (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Housing Authority of the City of El Paso is seeking a Program Assistant for the HCV program to deliver frontline customer service by phone, in person, or electronically, and to assist applicants with housing program applications and status inquiries.

The role requires a high school diploma or GED, at least four years of customer service, and bilingual English/Spanish communication. Proficiency with Microsoft Office and the ability to handle fast-paced environments are essential.

Qualifications

• High School diploma or GED.
• 4+ years of direct customer service experience.
• Excellent communication and customer service skills.
• Bilingual English/Spanish required (oral and written).
• Experience with telephone switchboard and multiple lines is highly desired.
• Ability to communicate clearly in oral and written form.
• Experience in fast-paced environments.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain professional relationships with staff, residents, and public.
• Knowledge of affordable housing programs and HCV/S8 programs is desirable.

Responsibilities

• Provide high-level customer service and assist customers promptly and efficiently.
• Communicate with customers via telephone and face-to-face contact.
• Answer agency telephone lines and route calls or forward messages.
• Greet customers, research cases, and provide status updates to applicants.
• Maintain confidentiality of personal information.
• Respond to telephone and email inquiries.
• Research client history in the agency’s software system.
• Explain payment status and processes to landlords.
• Explain waiting list status to applicants for programs.
• Assist applicants to apply for housing programs online.
• Review and approve program applications.
• Assist with document uploads for certification.
• Coordinate inquiries with supervisors.
• Maintain tracking reports of calls and visits.
• Update information in the system and memorialize interactions.
• Update tracker logs.
• Schedule program appointments and meet deadlines.
• Prepare and mail correspondence.
• Create and process department purchase orders.
• Assist with clerical duties.

Skills

Customer service

Communication

Bilingual English/Spanish

MS Office

Phone handling

Record keeping

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Housing Authority of the City of El Paso is seeking a Program Assistant for the HCV program to deliver frontline customer service by phone, in person, or electronically, and to assist applicants with housing program applications and status inquiries.

The role requires a high school diploma or GED, at least four years of customer service, and bilingual English/Spanish communication. Proficiency with Microsoft Office and the ability to handle fast-paced environments are essential.