Housing Choice Voucher Support Specialist

Talentify; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a Customer Service Representative to support Housing Choice Voucher participants, owners, and stakeholders. You will handle inquiries by phone, email, or in person, enter data into the PHA system, and escalate issues as needed.

The role requires accuracy, bilingual communication (English/Spanish preferred), strong computer skills, and reliable attendance. Certification in Housing Choice Voucher basics within 120 days is expected.

Qualifications

• High School Diploma or equivalent; two-year degree preferred in public administration or social sciences.
• Two years of progressively responsible work experience in public agency or social/service/customer service environments.
• Bilingual English/Spanish or English/Creole preferred.
• Strong typing and computer skills with Microsoft Office proficiency.
• Strong organizational skills and timely delivery of work.

Responsibilities

• Receive and respond accurately and professionally to customer inquiries via telephone, email or office visit.
• Research and explore caller answers.
• Identify and escalate unresolved inquiries to management.
• Record all interactions in the PHA system; Elite and Podio.
• Defuse and deescalate irate customers to ensure a great customer experience.
• Verify and update customer information in the PHA system; Elite.
• Perform data entry into SharePoint and PHA business system.
• Provide excellent service to participants, landlords, co-workers, clients and vendors.
• Maintain regular attendance and punctuality.
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment.
• Perform duties quickly in a fast-paced environment.
• Take in/scan/upload documents onto PHA system.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Bilingual English/Spanish

Microsoft Office

Education

High School Diploma

Two-year degree preferred

Tools

Microsoft Office

Job description

Talentify is seeking a Customer Service Representative to support Housing Choice Voucher participants, owners, and stakeholders. You will handle inquiries by phone, email, or in person, enter data into the PHA system, and escalate issues as needed.

The role requires accuracy, bilingual communication (English/Spanish preferred), strong computer skills, and reliable attendance. Certification in Housing Choice Voucher basics within 120 days is expected.