Bilingual Hospital Communications Operator

Universal Hospital Services Inc.; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal Hospital Services Inc. in McAllen, TX is seeking a hospital switchboard operator to answer incoming calls promptly, monitor alarm systems, and respond calmly to emergencies.

The role requires bilingual English/Spanish communication and the ability to operate hospital communications equipment efficiently. You will announce codes according to policy, transfer calls to the appropriate destinations, and perform overhead paging as needed while maintaining high standards of customer service

Qualifications

• Bilingual English/Spanish required.
• 2 years operator experience preferred.
• Strong communication and computer skills required.
• 1–2 years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Commitment to Compliance Program and Code of Conduct with required trainings.

Responsibilities

• Answer incoming calls on hospital switchboard promptly.
• Monitor hospital alarms systems per procedures.
• Respond calmly to emergencies, alarms, and codes.
• Announce codes according to policies and procedures.
• Transfer to appropriate destination and perform overhead paging as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Computer skills

Emergency response

Operator experience

Education

High School diploma

CPI training

SAMA certification

Job description

Universal Hospital Services Inc. in McAllen, TX is seeking a hospital switchboard operator to answer incoming calls promptly, monitor alarm systems, and respond calmly to emergencies.

The role requires bilingual English/Spanish communication and the ability to operate hospital communications equipment efficiently. You will announce codes according to policy, transfer calls to the appropriate destinations, and perform overhead paging as needed while maintaining high standards of customer service