Hospital Switchboard & Emergency Communications Operator

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

Wentworth-Douglass Hospital is seeking a Switchboard Operator to efficiently handle multi-line calls with professional etiquette, transferring to destinations promptly and accurately. You will communicate with patients, providers, and staff while using computer-based systems and paging tools.

Responsibilities include handling emergency codes, coordinating interpreters, and maintaining confidentiality under HIPAA.

Qualifications

• High School diploma is required.
• Strong customer service experience in a fast-paced environment.
• Proficiency with Microsoft Office and data entry.
• Ability to de-escalate difficult calls.
• Strong written and verbal communication skills.

Responsibilities

• Answer, transfer, and place calls using proper etiquette and greetings.
• Respond to questions and provide general information to the public.
• Update contact lists and on-call provider sheets.
• Operate switchboard and paging systems and support emergency communications.
• Deliver excellent customer service while maintaining confidentiality.

Skills

Customer service

Communication

De-escalation

Microsoft Office

Data entry

Teamwork

Education

High School diploma

Associate degree

Job description

Wentworth-Douglass Hospital is seeking a Switchboard Operator to efficiently handle multi-line calls with professional etiquette, transferring to destinations promptly and accurately. You will communicate with patients, providers, and staff while using computer-based systems and paging tools.

Responsibilities include handling emergency codes, coordinating interpreters, and maintaining confidentiality under HIPAA.