Telephone Operator FT McAllen

Universal Health Services, Inc.; McAllen (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Universal Health Services, Inc. is seeking a hospital switchboard operator to handle inbound calls and monitor alarm systems. The role requires prompt, professional communication and the ability to respond to emergencies in a high-stress environment.

The position includes overhead paging and transfers as needed. Candidates should be fluent in English and Spanish, with prior operator experience and strong computer skills.

Qualifications

• Bilingual English and Spanish communication required.
• Minimum of 2 years operator experience preferred.
• Strong communication and computer skills required.
• 1–2 years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must demonstrate commitment to the Compliance Program and Code of Conduct.

Responsibilities

• Answer calls to the hospital switchboard promptly in a professional manner.
• Monitor and respond to hospital alarms according to procedures.
• Respond calmly to emergencies, alarms, and codes; announce codes per policies.
• Transfer to appropriate destination and perform overhead paging as needed.

Skills

Bilingual English/Spanish

Operator experience

Communication skills

Healthcare business office experience

Customer service

Compliance with policies

Education

High School diploma/GED

CPI training within 6 months

SAMA certification within 90 days (BHC)

Job description

Responsibilities

POSITION SUMMARY:

Answers incoming calls to the hospital switchboard promptly in a professional manner. Monitors and responds to hospital alarms systems according to procedures. Is knowledgeable of and able to respond calmly to emergency situations, alarms, and codes. Announces codes according to policies and procedures. Transfers to appropriate destination and performs overhead paging as needed.

Qualifications

QUALIFICATIONS:

1. 1. Good verbal communication skills in English and Spanish required.
2. 2. Minimum of 2 years operator experience preferred.
3. 3. Communication and computer operation skills required.
4. 4. One to two years of medical/healthcare business office experience preferred.
5. 5. Excellent customer service skills required.
6. 6. Must demonstrate commitment and adherence to STHS’s Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

Education / Licensure

1. 1. High School diploma, GED or Higher Education required.
2. 2. Complete the CPI training within 6 months of hire and maintain certification thereafter.
3. 3. BHC Only-Must obtain Satori Alternatives to Managing Aggression (SAMA) certification within 90 days of starting unit orientation. CPI is not required for BHC.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Authorized by

Corporate Human Resources