Bilingual Home Care Scheduler & Liaison

Addus HomeCare; New Mexico; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare/Addus HomeCare in Truth or Consequences, NM seeks a Service Coordinator to schedule caregivers, support field staff, and monitor care plans in a fast-paced home-care setting. You will conduct monthly client wellness calls, coordinate coverage, and ensure HIPAA-compliant documentation while maintaining confidentiality.

Qualifications include a high school diploma, 4 years of office experience, bilingual Spanish/English, strong interpersonal and organizational skills, and proficiency

Qualifications

• High school diploma or equivalent.
• 4 years of office experience.
• Bilingual Spanish/English.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Excel and Scheduling program.
• Reliable transportation and a valid driver's license for travel to home visits.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Skills

Interpersonal

Organizational

Communication

Bilingual Spanish/English

Reliable transportation

Scheduling coordination

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

Ambercare/Addus HomeCare in Truth or Consequences, NM seeks a Service Coordinator to schedule caregivers, support field staff, and monitor care plans in a fast-paced home-care setting. You will conduct monthly client wellness calls, coordinate coverage, and ensure HIPAA-compliant documentation while maintaining confidentiality.

Qualifications include a high school diploma, 4 years of office experience, bilingual Spanish/English, strong interpersonal and organizational skills, and proficiency