Home Care Service Coordinator (Espanola - Bilingual)

Ambercare; Espanola (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

PTO Plan

Retirement Planning

Life Insurance

Job summary

Ambercare in Espanola, NM is seeking a Service Coordinator to schedule caregivers, supervise in-home staff, and keep care plans on track. You will coordinate client changes, provide service updates, and ensure timely visits within a 30-mile radius.

The role is full-time, Monday–Friday, 8am–5pm, with travel required for supervisory visits. Supervisory or home care experience is preferred, and you must have reliable transportation.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of industry experience.
• Strong interpersonal and communication skills.

Responsibilities

• Create and manage staff schedules in the scheduling system.
• Provide supervisor coverage to ensure care plans are followed.
• Coordinate with clients and care providers for updates.
• Conduct monthly client wellness calls and home visits as required.
• Address escalated client complaints and theft claims.
• Supervise direct service employees and enforce policies.
• Maintain a professional branch environment.
• Ensure compliance with MCO, Medicare, Medicaid and HIPAA.
• Travel to Espanola, Thruchas, and Los Alamos as needed.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

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Home Care Service Coordinator (Espanola - Bilingual)

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator in our Espanola NM location, to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Must be willing to travel 2 days a week to do supervisory visits within a 30 mile range

Hours: Full Time: In office: Monday- Friday 8am - 5pm

At Ambercare/Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• PTO Plan
• Retirement Planning
• Life Insurance

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 1 year of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation to travel to Espanola to Thruchas to Los Alamos

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristi c protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.