Bilingual HHA Scheduling & Admissions Coordinator

HCS; New York (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k + Company match

Paid Holidays.

PTO Package

Paid Orientation

Employee Referral Program

Job summary

HCS is seeking an experienced HHA scheduler to manage field staff schedules, admissions, and referrals, with focus on minimizing overtime and ensuring budget adherence.

Qualifications include 3+ years in homecare, strong communication, coaching skills, and proficiency with EMR and spreadsheet data. Bilingual candidates are encouraged, and duties include coordinating recruitment and orientation.

Qualifications

• Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, recruitment.
• Strong written and oral communications; ability to work with a wide range of constituencies in a diverse environment.
• Skilled at coaching employees at all levels within the organization.
• Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
• Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player.
• Must have ability to motivate and develop staff.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain effective recordkeeping system.
• Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
• Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation, meeting with employees and supervisors, and recommending potential solutions.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• Must have exemplary organizational and time management skills.
• Bilingual Candidates encouraged.

Responsibilities

• Supervises the field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
• Directly manages and oversees the coordination of new admissions to ensure timely referral-to-admission conversion. Ensures operational leaders and sales employees are kept informed on all activities impacting admission.
• Receives, investigates, and resolves client complaints related to scheduling.
• Communicates recruiting needs to the Recruiting Department and participates in recruitment, hiring and orientation activities including interviewing potential field staff and participating in orientation.
• Ensures all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
• Ensures caregiver/nurse schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and puts cost controls in place to ensure client needs are met within budget.
• Manages/oversees mass communication with regional field employees to engage employees and communicate pertinent information.
• Ensures effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
• Coordinates and collaborates with clinical team to ensure staffing assignments are optimized for patient care delivery.
• May be required to work a flexible schedule, including nights and weekends, as required to resolve escalated scheduling issues.
• Other duties as assigned.

Skills

Staffing

Recruitment

Coaching

Communication

Time management

Organizational skills

Team-player

Bilingual

Tools

EMR

Excel

Job description

HCS is seeking an experienced HHA scheduler to manage field staff schedules, admissions, and referrals, with focus on minimizing overtime and ensuring budget adherence.

Qualifications include 3+ years in homecare, strong communication, coaching skills, and proficiency with EMR and spreadsheet data. Bilingual candidates are encouraged, and duties include coordinating recruitment and orientation.