Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Ttec; Edina (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

Ttec is seeking a passionate Bilingual Healthcare Customer Service Representative to support customers with their questions and resolve issues. This remote role in California requires strong communication skills in Cantonese and English, along with a commitment to delivering exceptional service and support to customers.

Benefits

Supportive of career and professional development

Inclusive culture and community-minded organization

Healthy benefits package

Performance bonus opportunities

PTO and tuition reimbursement

Qualifications

• 6 months or more of customer service experience required.
• Recognize, apply and explain product or service knowledge.
• High speed internet connection (25 mbps).

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve issues.

Skills

Bilingual in English and Cantonese

Customer service experience

Education

High school diploma or equivalent

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Cantonese-English Bilingual Healthcare Customer Service Representative working remotely in California , you'll be a part of bringing humanity to business. #experienceTTEC

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Bilingual in English and Cantonese
• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• High speed internet connection (>

25mbps).

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $19 plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit

for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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