Remote Bilingual Healthcare Customer Service Representative

AECOM; Guaynabo (PR); Remote; USD 60,000 - 80,000; Full time

Job summary

AECOM is looking for a Bilingual Healthcare Call Center Associate to join their remote Customer Experience team. This role entails helping customers resolve their prescription-related inquiries through a series of customer interactions, emphasizing strong communication skills. As part of a supportive team, associates will work in a fully remote environment after training, with competitive pay and added incentives based on performance and tenure.

Benefits

Health benefits start on the 1st day of employment

Paid time off accrued after 180 days

Potential bonuses based on performance

Qualifications

• Must be fluent in English and Spanish.
• Must complete 4 weeks of training and 2 weeks of nesting.
• Must have problem-solving skills and excellent communication.

Responsibilities

• Assist customers with questions regarding their prescription coverage.
• Manage a steady volume of incoming calls.
• Navigate multiple systems effectively.

Skills

Customer Service

Bilingual (English & Spanish)

Problem-solving

Communication

Multi-tasking

Education

High school diploma, GED, or college degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Bilingual Healthcare Call Center Associate- Work from Home**

**Must be Fluent in English & Spanish** .

Do you love helping people solve complex problems and deliver solutions? Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. If you love making a difference in people’s lives, this role is for you. Your punctuality and dependability are key to our clients’ success.

Pay Rate: $13.00/hour

Once training is complete and you move to production, incentives based on attendance and overall performance have earning potential up to an extra $3.00 per hour.

Tenure bonus is available after 7-12 months of continuous employment of .50/hour paid monthly. 12+ months of tenure: $1.25 hour bonus paid monthly.

Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday

Paid time off is accrued after 180 days (about 6 months) of employment.

Health benefits include medical, dental and vision start on 1 st day of employment.

Fully Work from home – Equipment pick-up is in Guaynabo, PR. You will drive to site as needed if having technical issues that need repair.

The training days and hours and initial shift days and hours will be provided in the interview _._

Training duration: 4 Weeks in a classroom and 2 weeks Nesting

**About the Bilingual Healthcare Call Center Associate role**

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

A few of the questions you may receive as a healthcare call center associate are the following:

“Can you assist me in what the status of my current refill is?"

“Did my prescription run out?"

**Requirements of the Bilingual Healthcare Call Center Associate role**

Ability to successfully complete a 4 week virtual training class & 2 weeks of nesting. You cannot miss a day of training.

Successfully complete customer service assessment & typing test.

Great problem-solving skills

Ability to effectively multi-task

High school diploma, GED, or college degree

Excellent communication skills

Ability to work weekends (if needed based on call volumes).

**Equipment and workspace requirements**

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

You must have a **home internet** connection with **25 Download and 10 Upload Speed** (you may do a quick check through _speedtest.googlefiber.net_ )

Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. **Satellite internet and wireless internet are not acceptable** .

Must have a quiet, **distraction free workspace** .(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.

Manage a steady volume of incoming customer calls while navigating multiple systems.

**The application process will take less than 20 minutes and includes everything required to be considered.**

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)

Complete the typing test (2 minutes) **you will need a computer keyboard.**

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

**Important**

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.

**Be part of the future:**

If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is 13.00/ Hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._