68W Combat Medic Specialist

U.S. Army; Wilsey (KS); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Vision/Dental coverage

EAP & PTO

401(k) plans and Life Insurance

Job summary

TP is seeking a Bilingual Healthcare Customer Service Rep to handle inbound/outbound inquiries in a remote setting. The role requires Spanish/English fluency, strong communication, and 6 months of customer service experience.

You will connect with customers via phone, email, chat, or social platforms, resolve issues, and help maintain a high standard of service in a fast-paced environment. Remote position open to residents of listed states; 18+ and HS diploma required, with typing at least 25

Qualifications

• Bilingual Spanish/English required.
• Minimum 6 months customer service experience.
• Must be 18+ years old and HS graduate or GED.
• Ability to type 25 wpm and work with Windows OS.
• Call center experience and sales experience preferred.

Responsibilities

• Field customer inquiries via phone/email/chat/social media.
• Resolve questions; de-escalate issues and provide resolution.
• Escalate when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting.

Skills

Bilingual Spanish/English

6 months customer service experience

18+ years old

Typing 25 wpm

High School Diploma or GED

Able to work independently

Windows OS

6 months call center experience

6 months sales experience

Education

High School Diploma or GED

Job description

Bilingual Healthcare Customer Service Rep – Remote

Category: Customer Service/Support

Job Description: As a Bilingual Spanish/English Customer Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web‑based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high‑velocity environment.

Employment Location: Remote – current employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP: TP is a leading global provider of digital business services. We partner with the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP:

• Medical, vision, and dental coverage for eligible team members.
• Employment Assistance Programs and health‑ and personal‑time‑off (HPT) resources.
• Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture: At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long‑term success.

TP is committed to supporting those who serve. We welcome applications from active‑duty service members, veterans, and military families.

Equal Opportunity Employer: TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Qualifications

• Bilingual Spanish/Eglish.
• 6 months customer service experience minimum.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• 6 months Call Center experience, preferred.
• Ability to use Windows operating systems.
• 6 months sales experience minimum.
• Able to work independently.
• Ability to stay composed and objective.
• Superior negotiating skills.

Key Competencies

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem‑solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

Work from Home Requirements

• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
• Proof of internet speed required.

Application Deadline: Ongoing until positions are filled.