Bilingual Healthcare Call Center Specialist

Unilogic Healthcare Management, LLC.; Cypress (CA); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Unilogic Healthcare Management, LLC in Cypress, CA is seeking a bilingual Customer Service Representative to handle inbound calls, assist members, and coordinate care with providers. You will maintain 90% quality, average 60 inbound calls daily, document thoroughly, and ensure HIPAA compliance while supporting referrals, billing, eligibility, and transportation needs.

Two years of call-center experience and a high school diploma are required; this role offers stable full-time work in a

Formación

• Must be bilingual Spanish/English.
• Minimum of two (2) years of customer service experience in a call center environment.
• High School Diploma or equivalent required.
• Ability to multitask, prioritize and work in a fast-paced environment.
• Knowledge of HIPAA transaction sets, regulations/privacy laws.

Responsabilidades

• Answer telephone calls in a prompt, courteous, professional manner and act as liaison between members and care providers.
• Assist with inquiries related to claims, eligibility, referrals, billing, access, transportation, and care coordination.
• Ensure 90-day probationary performance is met and conduct 30/60/90-day evaluations.
• Handle inbound calls (minimum 60 per day) and provide thorough documentation of every call.
• Verify HIPAA requirements to ensure account accuracy and follow up on open issues.
• Escalate recurring issues to management and support team members as needed.
• Assist with member outbound calls when required and perform other duties as assigned.

Conocimientos

Bilingual Spanish/English

Customer service

Call center

Time management

HIPAA knowledge

Educación

High School Diploma or equivalent

Descripción del empleo

Unilogic Healthcare Management, LLC in Cypress, CA is seeking a bilingual Customer Service Representative to handle inbound calls, assist members, and coordinate care with providers. You will maintain 90% quality, average 60 inbound calls daily, document thoroughly, and ensure HIPAA compliance while supporting referrals, billing, eligibility, and transportation needs.

Two years of call-center experience and a high school diploma are required; this role offers stable full-time work in a